We're testing out Zendesk (Zendesk.com) for a support/ticketing system for our clients and ongoing project support.
Sticky Wicket Designs is always looking for ways to improve upon are already exceptional customer support. We see this as the next logical step. When we're available, online chat is available as well.
Overtime this will also assist us with building a knowledgebase for our clients to reference as well.
You should give it a try by clicking on the 'Support' tab (right side of the page) and sending us a message.